Frequently Asked Questions

Frequently Asked Questions

Got a Question? Here are some questions we get asked. If you’re still not sure get in touch and we will be happy to help.


  • What’s included?

    We kindly ask you to bring your own towels to use in the Hot Tub. Oven gloves and a tea towel will be provided as will disposable Jay cloths and cleaning products including dishwasher tablets, washing up powder, hand soap and detergent.

    We provide tea, coffee, sugar and milk sachets.

    Fully equipped kitchen with all the amenities you could need.

  • Is the hot tub private and will it be ready for you on arrival?

    Each cabin has its own private hot tub for your use only under an all weather gazebo.

    The standard of cleanliness of The hot tubs has to be our priority at all times.  Some times of no fault of our own we have to make a decisions quickly, to change the water in the hot tubs. (e.g the previous guests have not followed the rules.) Heating the water does take time but  we are pleased to say if this occurs our guests are very understanding as we do not have time limits for their use.

  • Do you allow Pets?

    Yes we allow up to 2 pets at cost £25 per head, we provided a dog bed, Towel and bowls.

  • What time are Arrival and departure times?

    The arrival and departure times.

    Arrival time is after 4pm and the cabins need to be departed at 10.30am on the last day of your stay.

  • Where do we get the key?

    The Cabin will be ready and unlocked for your arrive, go on in and make your self’s at home.

    If you need anything please call us or email and we will get back to you asap.

  • Is there WIFI?

    Wifi is free of charge.

    We have just put a new system in starlight and its proving to be successful much better speeds being achieved in all 3 cabins.

    Mobile phone signal is poor.

    We have a landline on site for your use if needed.

  • Do you provide Travel cot and high chairs?

    Yes we provided Travel cot and high chairs free of charge when requested by guests.

    We do not provided Linen for the travel cot.

  • Does the cabin have a BBQ?

    Yes each Cabin has its own charcoal BBQ, (We don’t supply the charcoal)

    We do put them away of the winter months due to the weather damaging them.

  • Is there an iron and ironing board? Hairdryer?

    Yes one in each Cabin.

  • Are there shops nearby?

    We have a lovely village just 5 miles away, Llanrhaeadr YM (SPAR, Butcher, newsagents)

    Or Oswestry / Welshpool nearest Town  ½ -3/4 hr drive away.  (Aldi, Morrisons,Tesco, Sainsburys)

  • Can we order home delivery in the area?

    Yes ASDA do deliver in this area, please ensure you give a time when you have arrived at the cabins to receive your order.

  • Do you provided gifts, Vouchers or flowers for special occasions?

    We do have Voucher if you wanted to purchase them as a gift towards a holiday and We can provided fresh flowers arrangements if pre ordered before you stay

    Take a look at Facebook

    Becca Fleur Floral Design

  • Can we leave our pet unattended?

    No pets can not be left alone, they must be supervised at all times.

  • Places to eat?

    Something special

    Llanarmon DC – Hand Hotel & West arms Hotel  (advisable to phone and book a table.)

    Pub Grub

    Llanrhaeadr YM – Wynnstay

    Llangedwyn – Green inn

Berwyn Hot Tub

We have stayed at the cabins many times, every year we keep finding ourselves heading back for another break. Haf and her family allways make you feel welcome. Its like comming home every time that we stay. where else can you find a view like that in the UK while sitting in your own hot tub. See you soon.

Richard and Janet Dance


Wow…. Peace relaxation bliss in the middle of nowhere with the added bonus of a fantastic hot tub.. Who cares what the weather like….. Cabins have everything u could need and are so cosy and beautiful decor…. If u need a breakaway to reset your inner self this is the place… Kids and dogs loved it too… Thank u haf. Shall definitely be booking again x. 5*

Nikki Bea